Complaints – Objections
Any interested party may exercise their right to challenge UCERT’s policy and the procedures it has developed and implemented in accordance with national and international quality standards related to the certification of persons. This dispute can take the form of a simple complaint, an objection, and even an appeal (impeachment).
The submission of the contested application must be done in writing, by name and signed to the UCERT Body using the form E43‑1 “Submission of Dispute”, which exists in the Body’s application. It must also be fully and clearly documented.
If the dispute arises from a certification candidate and concerns the result of the certification examination in which they participated, this person should contact the person in charge of the certified examination center of the Body in which they were examined, in order to start the process of submitting the dispute. The submission is realized by completing form E43‑2 “Submission of Disputed Result”, which is provided to them by the person in charge of the examination centre. The completed form is forwarded by the person in charge of the examination center to the UCERT Body for processing.
Subsequently the Body undertakes checking the dispute of the interested party, acting in accordance to the procedures it has established, during which it may be necessary to be summoned, in order to provide the necessary information, and must inform them of the progress of the procedure and the final conclusion as soon as possible after the works have been completed.